Unfairly or not, most people judge your employees by their appearance before their service. If your staffers look dirty, unkempt or unprofessional, the customer is much more likely to rate their entire encounter negatively, even if their experience was otherwise impeccable.
It’s important, then, to keep your staff dressed to the nines. Here are just a few suggestions when building your uniform policy.
If your employees are working around food or any other messy materials, it’s absolutely imperative that they protect their uniforms by donning an apron. Waist aprons are good enough for waitresses; bib or bistro aprons are perfect for cooks; cobbler aprons should be used for those who are the most exposed to mayhem.
There’s more to a uniform than a shirt and a pair of pants. You’ll also need to think about belts, buttons and shoes. You’ll need to make a jewelry policy. If you’re requiring ties, you’ll need to decide how long, how wide and how colorful they can be.
Think About Your Image
Many casinos want their servers to wear bright, glossy colors in order to distinguish themselves from the crowd. Many hotels dress their maids in skirts and their bellhops in vests and hats. What is the customer expecting when they walk into your business?
Don’t let a stained shirt or a misguided ponytail be the death of good customer service. Use these tips to create a neat, professional-looking staff that will leave your guests feeling appreciated and respected. Click here to learn more about building your ideal uniforms.